Why is Ticketmaster not working on my phone?

by Alexander A.

Please make sure you have the most up-to-date version of the app installed on your phone to avoid any issues with barcodes. If your app is updated and you still can’t see your tickets, or you’re unable to download the app for any reason, don’t worry! Just log into your account on our website to access your tickets..

Can I log into Ticketmaster with my phone number?

Having a phone number connected to an account helps us verify your identity. By requiring a phone number, having direct access to an active number, and the entry of a verification code delivered to your phone, we decrease the opportunity for anyone, especially bots, to create Ticketmaster accounts.

How do I find my Ticketmaster barcode?

Using your mobile web, locate your ticket in your account and select the “i” in the top right corner to view. If you’re using your mobile app, select “ticket details” to view your barcode number.

What is my Ticketmaster account number?

Your account number will be listed to the right of your name at the top of the screen. Open up a ticket order confirmation email from Ticketmaster and it will be listed near the bottom of the email. Find your account number in your credit card statement or bank statement.

How do I get the unlock code for Ticketmaster?

Ticketmaster does not provide any codes over the phone or through email requests. Except for the Live Nation Presale or Offer codes listed below. Some artists have a presale registration period for fans. Fans that register will be sent a presale code via text on the day of the presale.

Do you have to make an account on Ticketmaster to buy tickets?

Or, if you don’t have a Ticketmaster account, you can create a new one to accept your tickets. Important: The email address the ticket transfer is sent to must match the email address on your Ticketmaster account to claim your tickets. We always suggest practicing safe ticket shopping and management.

Do you need ID with Ticketmaster tickets?

Please note, tickets may take longer to print and ship if there is a delivery delay on your event. Tickets held at Will Call can only be retrieved by the cardholder with the original credit card of purchase and a valid photo ID with signature such as a state ID, driver’s license or passport.

What is a Ticketmaster code?

Offer Passcodes allow you to access deals, presale codes, and other offers when selecting tickets. Enter offer passcodes on the seat selection page to unlock ticket offers. Promo codes are entered at checkout to apply discounts to your order.

How do presale tickets work? When you buy presale tickets, it means that you can purchase the tickets prior to them going on general sale. It removes the trouble of looking for tickets in the case they are sold out. The rising demand for presale tickets has been increasing over the months due to their allotted quantity and availability.

How do I get my tickets from Ticketmaster on my phone?

How To Access Your Ticket(s) Using the Android Mobile App:

  1. Open your Ticketmaster App.
  2. Tap the menu icon on the top left of the screen and click “My Tickets.”
  3. Sign in and tap on your order.
  4. Click “View Barcode” to access your tickets.
  5. Present barcode to get scanned for entry and you’re in!

Can you use the same Ticketmaster account on different devices?

Our website will only allow you to make one booking at a time, so if you’re trying to purchase tickets from two different devices, browsers, or windows using the same MyTicketmaster account, any tickets you have in your cart will be released for sale to other customers and you risk losing them.

Will a screenshot of a Ticketmaster ticket work?

Skip the hassle of a meeting spot and visit Ticketmaster today to send tickets to everyone in just a few taps. Can I use a screenshot of my mobile ticket to enter? Your barcode includes technology to protect it, so you won’t be able to use screenshots or print outs.

How do I access my tickets on Android?

Use your ticket

  1. Open the Google Pay app .
  2. At the top, tap the card button .
  3. Touch the bottom of the screen and swipe up.
  4. Tap the ticket.
  5. Show the barcode or QR code on your phone so the attendant can scan it. If you have more than one ticket, be sure to show each barcode.

How do I use 3 presale codes?

How to Use your Presale Code

  1. When the tickets go live on Presale follow the link in the SMS where you received your presale code.
  2. Use your unique code to purchase your tickets via Ticketmaster.
  3. Be sure to log on early, as presale tickets are limited and are sold on a first-come, first-served basis.

Can I have two Ticketmaster accounts? Yes, you can have two Ticketmaster accounts. You can log in to your first account and then log in again with the second account.

Can I buy tickets on Ticketmaster without an account? Or, if you don’t have a Ticketmaster account, you can create a new one to accept your tickets. Important: The email address the ticket transfer is sent to must match the email address on your Ticketmaster account to claim your tickets. We always suggest practicing safe ticket shopping and management.

Can I have multiple tabs open for Ticketmaster? Don’t look like a ticket bot! When completing your ticket purchase, stay within one browser window and on a single device. Opening multiple windows or tabs to purchase tickets, will result in errors. We know you’re excited, but please do not refresh your browser multiple times for multiple ticket searches.

Why is my ticket not showing up online?

Most likely the ticket has not been turned in yet, or processed into the system. Either way you should go to court on your court date, and ask the prosecutor to reduce your charge to a non-reporting violation so the charge will not go on

How do I get my Ticketmaster tickets on my Android wallet?

Adding tickets to a digital wallet is not available for Android users at this time.

Fans with the latest version of iOS can follow the steps below:

  1. In the Ticketmaster app, sign in to your account.
  2. Tap My Events to view your order.
  3. Tap on Add to Apple Wallet.

Can I use screenshot of Ticketmaster ticket?

Your barcode includes technology to protect it, so you won’t be able to use screenshots or print outs.

How do I chat with Ticketmaster?

How do I contact Customer Service?

  1. Find your order (the one you need to contact us about), either in the Upcoming or Past Event tabs, then click “See Details”
  2. Click “Contact Us” at the bottom right of the Event Details page and click Email Us.

What is transfer tickets in Ticketmaster?

Transferring a ticket allows you to send tickets from your Ticketmaster account to other people securely. You can choose to send some or all of your tickets. Using Transfer Tickets allows everyone going to the event to have their own ticket!

Why is there no QR code on my Ticketmaster tickets?

True North Sports and Entertainment is testing a new Ticketmaster system that gives venues the option to omit barcodes that would usually be scanned to validate a ticket’s authenticity and grant entry to a concert or sporting event.

How do I use Ticketmaster barcode?

Your barcode includes technology to protect it, so you won’t be able to use screenshots or print outs.

Here’s how it works:

  1. Download the Ticketmaster app and sign in.
  2. Tap My Events to locate your order and view your tickets.
  3. To get in, you’ll simply scan your ticket right from your phone.

How do I find my barcode on Ticketmaster? Using your mobile web, locate your ticket in your account and select the “i” in the top right corner to view. If you’re using your mobile app, select “ticket details” to view your barcode number.

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