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There are a few options to check for a network outage in your area: The quickest way is to call 1 (844) 702-3199, and our automated system will tell you if you are in an outage. You can also sign up for network outage alerts on our My Viasat mobile app..
Why is satellite Internet not working?
FAQ about satellite internet troubleshooting
Unplug the modem and router for a few minutes. Then, replug the devices and wait a few minutes while the network resets. This often clears up problems. If this doesn’t work, check your satellite dish outside or contact HughesNet to schedule a repair.
Will any modem work with Viasat?
Yes, your Viasat Internet service will come with a new Viasat modem or gateway with built-in WiFi. If you want, you can use any modern wireless modem.
How can I make my satellite Internet work better?
How to get faster satellite internet today
- Remove surrounding shrubbery or other obstacles.
- Add a satellite in-line amplifier.
- Move your satellite dish closer to your home.
- Ask your service provider if you need to reposition your satellite dish.
- Ask your service provider about switching satellites.
How do I make my Viasat internet faster?
The best way to get good speeds is to be close to the router. So if you can be online in close proximity to the router, connect to it via an Ethernet cable instead of going wireless. This will also ease the congestion on your wireless network. Do it with as many devices as possible.
Why does My Viasat buffer so much?
Your service may have a weather outage on rare occasions even though you see clear skies. Your service is also associated with a large hub – a gateway – typically located far from your house. In many cases, it can be in another state. Weather outages are rarer at gateways due to the larger antennas used.
How do I check My Viasat signal strength?
Follow these steps to run your speed test.
Click this link: https://speedcheck.viasat.com/. Next, click on the large GO that appears in the center of the screen, then sit back and watch your test results tabulate.
What modem does Viasat use?
Viasat 2-in-1 modem and router reviewed
| Device | Speed | Best at/for |
|---|---|---|
| ARRIS Surfboard SBG7600AC2 | 600 Mbps | Multiple internet devices |
| NETGEAR Nighthawk C7000 | 400 Mbps | Versatility |
| VIASAT WiFi Gateway Modem | 1 Gbps | Convenience |
| Motorola MB8611 | 6 Gbps | Standalone modem |
• Jun 4, 2021
How do I check my Viasat signal strength? Follow these steps to run your speed test.
Click this link: https://speedcheck.viasat.com/. Next, click on the large GO that appears in the center of the screen, then sit back and watch your test results tabulate.
How do I connect to My Viasat modem?
Time to get connected!
- Connect the coax cable to your new Modem.
- Next, connect the Ethernet cable.
- Then assemble the power adapter.
- Plug the cord into a standard AC power source.
- Turn on the connected computer to the Modem and open your web browser (Internet Explorer, Safari, Firefox, Google Chrome).
How do I connect my router to my satellite modem?
Unpack your wireless router and place it next to the satellite modem. Plug the electrical cord into the electrical outlet. Take the Ethernet cable and plug one end into the LAN, or Local Area Network, port of your satellite modem, and plug the other into the Internet or WAN – Wide Area Network – port of your router.
Can I use my own modem with Viasat?
Yes, your Viasat Internet service will come with a new Viasat modem or gateway with built-in WiFi. If you want, you can use any modern wireless modem.
How do I make My Viasat internet faster?
The best way to get good speeds is to be close to the router. So if you can be online in close proximity to the router, connect to it via an Ethernet cable instead of going wireless. This will also ease the congestion on your wireless network. Do it with as many devices as possible.
Do you need a modem for satellite internet?
Yes, you will need a modem for satellite internet, but the satellite internet provider will lease it to you as part of your contract. You need a modem to translate the signal from your satellite dish.
Does Viasat have off peak hours? Yes. There are times when network traffic is lower and this may or may not have an effect on you.
Will any router work with Viasat? Yes, you can use your own router with Viasat satellite internet. Any modern router will work with Viasat internet service; however, you may want to opt to use the Viasat Wi-Fi Gateway, a modem with built-in Wi-Fi that comes with your Viasat service plan.
Why is Viasat so slow right now?
The most common reason subscribers on a data capped plan experience slow speeds is the monthly data allowance has been exceeded. Access won’t be blocked; speeds will be restricted and significantly slower. Log into My Viasat to see how much data you have used and how much is available for the current billing period.
What’s faster 5g or 24g?
If faster speeds are most important to you, 5GHz is usually a better choice than 2.4GHz. If wireless range is more important to you, 2.4GHz is usually a better choice than 5GHz.
Can I replace my Viasat modem router?
A: Yes. Viasat will replace defective equipment within the first 90 days of service.
How do I connect my router to my Viasat modem?
Using an Ethernet cable, usually provided with a router, connect the Viasat modem to the internet (or ‘WAN’) port of the router. Turn on your modem, then the router. Configure your security settings.
Can I upgrade my Viasat modem?
Can I get upgrade to Viasat? A: Absolutely! As a valued current customer, we want you to experience the latest technology and super-fast speeds offered by Viasat internet.
Do Wi-Fi boosters work with Viasat?
While Viasat doesn’t provide any Viasat brand Wi-Fi boosters, most wireless range extenders should be compatible with the Viasat router. While you should install the booster in accordance with its particular instructions, most work in a similar way.
What does a satellite modem do?
A device used to transmit and receive signals to and from a satellite. For transmission to the satellite, the modem modulates digital data into a carrier frequency for delivery to an upconverter, amplifier and antenna.
What speed does Viasat slow down to? Once you’ve used your data for the month, Viasat will reduce your speeds to 1-5Mbps or lower, depending on network congestion. The main difference between Liberty plans and standard Viasat Unlimited plans is cost (Liberty plans are a bit cheaper but come with less data).
