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What do you do when your Fitbit versa stops working?
Potential solutions:
- Make sure you install the Fitbit app on your phone.
- Try removing and re-adding your Fitbit device from your Fitbit account.
- If your smartphone is running Android 6.0 Marshmallow or later (it probably is), you may need to manually grant the Fitbit app permission to scan for Bluetooth devices.
Why is my Fitbit versa screen black?
If your Versa has a black screen, try restarting it. In case, it wasn’t fully charged before you experienced this, try fully charging it. If after trying the troubleshooting mentioned, you’re still experiencing difficulties, contact our Support team, they’ll be happy to assist you.
How many years will a Fitbit last?
On average, a Fitbit will last somewhere between one and two years if it is kept in excellent shape. But with normal use, they last about 16-18 months. The quality of the Fitbit’s hardware, water resistance, frequency of cleaning, battery health, reset frequency, and which Fitbit model you buy.
Why won’t my Fitbit Versa turn on after a factory reset?
Sorry to hear that your Versa is unresponsive after the factory reset. Charge it for a couple of hours and then try restarting it by doing the following: 1. – Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen.
Why is my versa screen black?
If you see a black or blank screen on your Fitbit, the first thing to try is a restart or a forced restart (also called a long restart.) Restarting your Fitbit forces it to reboot–and often fixes problems like a black, blank, or non-responsive device.
What happens if I factory reset my Fitbit versa?
A factory reset deletes all previously stored data, as well as any data that hasn’t yet been synced to your Fitbit account. It also resets settings for notifications, goals, alarms, and so on. A restart, which can also resolve minor problems, simply reboots the device without the risk of data loss.
Why won’t my Fitbit turn on or charge?
The Fitbit needs to be restarted
And just like any computer, rebooting your Fitbit can often solve whatever problem you’re experiencing. If your Fitbit still has some battery life left but simply won’t start charging, it might have a software glitch and needs to be restarted.
How do I reset a frozen Fitbit? Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Press and hold the button to restart your tracker: Press and hold the button on your tracker for 8 seconds.
Why won’t my Fitbit versa turn on?
It could be a depleted or bad battery, a faulty charger or charging cable, a software error, etc. The good news is that most of the time you can fix the problem yourself. It is only when there is a hardware issue, such as a screen that is faulty or broken, that you will need to contact Fitbit Support.
How do I fix my Fitbit that won’t turn on?
Plug the Fitbit’s charger into an AC wall adapter and ensure the computer stays awake for several hours while the Fitbit charges. Restart the Fitbit. Like any piece of tech that misbehaves, restarting your Fitbit might clear up any glitches and get the device back up and running.
How do I fix my Versa black screen?
First, Press & Hold all three buttons on your Fitbit Versa for about 12 seconds. Once the Fitbit logo appears, release the bottom right button, but don’t release the top right button as well as the left button until it vibrates (vibration indicates that the factory reset process has been started)
How do I set up my Fitbit versa 2 after factory reset?
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- Go into your phone’s Bluetooth settings and look for all Fitbit devices that show as paired.
- Remove all of the Fitbit devices that show up.
- Restart your phone.
- Run the Set Up process once again as if you were using a brand new Fitbit.
Can you reset a Fitbit account?
Can you factory reset a Fitbit? Yes, you can factory reset a Fitbit.
How do I change my Fitbit account to a new device?
- Click the Fitbit Connect icon located near the date and time on your computer.
- Click Open Main Menu
- Click Set Up A New Fitbit Device.
- Click Existing User and log in to your account.
- Choose your device and follow the on-screen instructions.
Can I give my old Fitbit to someone else? If You’re Gifting a Used Fitbit Device
Manually sync your used Fitbit device to your account to capture your most recent data. Erase your Fitbit device to delete all app and personal data. (Note: Erasing the device is different from restarting it, which doesn’t delete data.)
How do I wipe my Versa 2?
How to factory reset a Fitbit Versa
- Go to the Settings menu and scroll down and tap About.
- Scroll down and tap Factory Reset. Tap Factory Reset on your Fitbit Versa. Brandon Geekabit/YouTube.
- Tap Yes to confirm.
How do I delete my Fitbit account and start over?
Delete your Fitbit account in the Fitbit app to delete your Fitbit data associated with your account.
How do I delete my Fitbit account?
- Tap the Today tab. , and tap your profile picture.
- Scroll down and tap Manage Data.
- Tap Delete account and follow the on-screen instructions.
How do I resync my Versa 2?
If your device still won’t sync, try these steps:
- Force quit the Fitbit app.
- Go to Settings > Bluetooth and turn Bluetooth off and back on.
- Open the Fitbit app.
- If your Fitbit device didn’t sync, restart your phone again.
- Open the Fitbit app.
- If your Fitbit device didn’t sync, restart it one more time.
Why is my Fitbit screen black and wont turn on?
If you see a black or blank screen on your Fitbit, the first thing to try is a restart or a forced restart (also called a long restart.) Restarting your Fitbit forces it to reboot–and often fixes problems like a black, blank, or non-responsive device.
How do I reset my Fitbit when the screen is black?
Long restart:
- Connect the device to the charging cable.
- While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
- The device turns on and shows a battery icon.
- The device turns off.
- The device turns on and shows a progress bar and short vibrations occur.
Do Fitbit batteries wear out?
Battery life is the amount of time your Fitbit device runs after it’s charged to 100%. To maximize battery life, turn off or reduce your use of certain features. We’re aware of a battery drain issue affecting some Charge 5 devices in which the built-in GPS chip may remain active after ending a GPS-enabled exercise.
How do I get my Fitbit fixed?
If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. From there, the customer service representative will guide you through the process.
How long do Fitbits last before breaking? Make your Fitbit last longer with these top 25 battery-saving tips. Fitbit’s trackers all have pretty decent battery lives, ranging from four to seven days between charges. The latest Charge 4 and (now discontinued Alta HR) could keep running for up to seven days. The Versa 2 isn’t far behind at 6 days.
