Contents
Page (on rear of Telo Base Station or Phone Genie)
This button will allow you to page and sync your Ooma Telo Base Station or Phone Genie system with the Ooma HD3 Handset, HD2 Handset, Ooma Linx, and other wireless accessories..
Why is Ooma blinking red?
A flashing red Ooma Symbol means the Ooma Telo isn’t “seeing” the Internet. First check and make sure your credit card information is up to date. Ooma will turn off your connection if the credit card information isn’t up to date.
How do I turn on my Ooma?
During activation, you’ll choose your phone number, set up your 911 service, and create your My Ooma account. The process generally only takes 5-10 minutes, so when you’re ready to begin just grab your Ooma device and visit the activation page at http://www.ooma.com/activate/.
Why is my Ooma light solid red?
The Ooma logo on the front of the Ooma Telo Base Station or Phone Genie will flash red when the device is not able to connect to the Ooma service. This may happen upon first use if the device has not been activated properly.
How do I reconnect my Ooma?
Ensure that your Ooma Wireless + Bluetooth Adapter is plugged in all the way. Remove your adapter, reboot your Telo Base Station, and then re-insert the adapter. Move the Telo Base Station closer to your router or wireless access point to make sure it is not out of range.
Does Ooma need a router?
If your current Wi-Fi router is combined with the ISP’s modem, as in the diagram below, you will need to purchase a new router to use with Ooma Connect. Once you have determined which Wi-Fi router to use, you will want to connect it to the LAN port of the Ooma Connect base station, as outlined in this article.
What port does Ooma use?
Ooma uses the following application ports for outbound data and voice traffic: UDP 53, UDP 123, UDP 514, UDP 1194,UDP 3386, UDP 3480, UDP 10000-30000, TCP 110, TCP 53 and TCP 443.
Is Ooma a landline?
Many homeowners have grown accustomed to having a landline in their home. However, you can get the same home phone service for free with Ooma. You’ll still get all of the great features you need, like caller-ID, call waiting, voicemail, and more.
How do I connect my Ooma Telo to my router?
How do I reset Ooma after power outage?
Re: restart sequence after a power outage
My cable modem, Ooma Hub, and router (which are connected in that sequence) are all plugged into the same power strip. To restart everything, I just kill the power strip, wait 5-10 seconds, and turn the power strip back on.
Is Ooma Hub still supported?
As you may know, we discontinued technical enhancements and customer support for the first generation Ooma Hub product over three years ago.
How do I connect my Ooma to the Internet?
Use the Ethernet cable included in the box to connect the TO INTERNET port on your Base Station to an open Ethernet port on your router.
- Then, use your phone cord to plug your analog phone or cordless base unit into the PHONE port on the Base Station.
- Finally, use the included AC adapter to plug in the POWER port.
Does Ooma work with WIFI?
Yes! Once your Ooma Telo Base Station or Phone Genie is connected to your home Wi-Fi network, you plug any device into the HOME NETWORK port and it will have access to the Internet connection through the wireless adapter.
What are Ooma customer service hours?
We’re available to talk Mon-Fri 5am-5pm PT and Sat-Sun 8am-5pm PT.
How do I update Ooma firmware? If your Ooma device is connected Modem-Ooma-Router, access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device.
Is Ooma hard to cancel? Unfortunately, Ooma doesn’t provide an option to cancel your account directly through their website. The only way to cancel is by contacting their support team and requesting a cancellation.
What does a solid red light mean on Ooma?
Re: Ooma logo on telo hub steady red
Solid red logo likely means a hardware failure.
How do I contact Ooma customer service?
Contact us at 1-866-939-6662 (US) or 1-877-948-6662 (Canada).
How do I connect my Ooma to the internet?
Use the Ethernet cable included in the box to connect the TO INTERNET port on your Base Station to an open Ethernet port on your router.
- Then, use your phone cord to plug your analog phone or cordless base unit into the PHONE port on the Base Station.
- Finally, use the included AC adapter to plug in the POWER port.
How does Ooma connect to the Internet?
Use the Ethernet cable included in the box to connect the TO INTERNET port on your Base Station to an open Ethernet port on your router.
- Then, use your phone cord to plug your analog phone or cordless base unit into the PHONE port on the Base Station.
- Finally, use the included AC adapter to plug in the POWER port.
Why is Ooma flashing purple?
Blinking Purple System Status
Indicates your Ooma Telo is downloading a software upgrade. All services are unavailable. Do not unplug your Ooma Telo when it is in this state.
Does Ooma require Internet connection?
What do I need to use the Ooma system? All you need is a high-speed Internet connection (cable, DSL or fiber-optic) and a regular home phone.
How do I connect my Ooma to my home network?
How do I set up my Ooma Wireless Adapter?
- Plug the Adapter into the USB port on the back of your Telo Base Station or Phone Genie.
- Using an Ethernet cable, connect the HOME NETWORK port on the back of your Telo Base Station or Phone Genie to a computer.
- Use the computer and open up a browser to setup.ooma.com.
How do I cancel my Ooma account? Steps to cancel Ooma
The only way to cancel is by contacting their support team and requesting a cancellation. You can initiate a live chat here – http://ooma1.custhelp.com/app/chat/chat_launch? – or call them on 1-888-711-6662 (US) or 1-866-929-6662 (CAN).
