Contents
Service Problems
If the problem does not clear up, please feel free to chat with us at www.xfinity.com/support/contact-us or call us at 1-800-XFINITY, and a customer service representative will attempt to address that issue..
How do I log in to my Xfinity account?
Sign In to the Xfinity My Account App and Access App Options
- To open the Xfinity My Account app, you’ll need to enter your Xfinity ID (which is your email address, mobile phone number or username) and tap Let’s go. Then, enter your password and tap Sign In.
- After signing in, your home screen will be displayed.
How do I get a live person at Xfinity?
On the Support and Contact Us pages on xfinity.com, click Chat with Xfinity. Apps: In the My Account app or Xfinity app, click the chat bubble icon on the upper right-hand corner. From the More tab in the Xfinity Home app, click Chat with an Agent.
How do you get straight to a representative?
how-to 4 Tips For Getting A Human Customer Service Rep On The Phone
- By Voice: Say “Agent” sternly into the phone.
- By Keypad: Press “O” in a menu.
- By Placing an Order: You do not actually need to place an order, but most systems will punch you through to a live rep if they know you are going to buy something from them.
Can I call Xfinity 24 hours a day?
Get 24/7 help with any questions you have.
Can you just get internet from Xfinity?
Yes. Xfinity internet-only plans offer speeds ranging from 50 Mbps to 3,000 Mbps. Internet-only plans from Xfinity start at $25/mo. * for download speeds up to 50 Mbps in select areas.
What is the 1 800 Comcast number?
Call 1-800-xfinity (1-800-934-6489). Select prompt #2 for Billing and Payments. Follow prompts to pay your bill.
How do I get in touch with Comcast corporate office?
Phone Number: The contact phone number for Comcast headquarters is 1-215-286-1700. Fax Number: All fax communication with the corporate office should be sent to 1-215-981-7790. Email: We found an email address [+] to the Comcast board in care of Thomas J. Reid, Secretary, Comcast Corporation.
How do I reset my Xfinity router? To manually restart your Xfinity router, do the following:
- Locate the “Reset” button found either at the front or back of the router.
- Hold down the button for at least five seconds.
- Once you release the button, your router is reset and will restart.
How do I find my Xfinity ID and password?
Your Xfinity ID is your email, mobile phone number or username. If you don’t know what your Xfinity ID is, you can use My Account, Xfinity My Account app or your Xfinity X1 TV Box to find it, or check out the Xfinity ID Lookup Tool or Reset Your Xfinity Password.
How do you talk to a person on the phone?
TIPS FOR GETTING TO A HUMAN:
- Dial O, or try multiple zeros.
- You can add the # key or the * key before and after a 0.
- Dial multiples of other numbers 1111, 2222, 3333, 4444, etc.
- Being silent sometimes works (believe it or not some people still have rotary phones)
- Speak non-sensible phrases to confuse computer.
Is Comcast and Xfinity the same?
Comcast, the biggest cable provider in the United States, is changing its name. According to the company’s blog, Xfinity will now replace Comcast as the company’s new product name in an attempt to show customers that it’s not the “same old company,” but rather an innovator.
What is the cheapest Comcast package?
What is the cheapest Xfinity package? At $30 per month, Choice Limited TV is the cheapest Xfinity cable TV plan. It’s important to know that it’s mainly local networks (ABC, CBS, NBC, FOX) and public access.
Is AT&T owned by Comcast?
Later that same year, it was announced that AT&T Broadband and the Comcast Corporation will be merging their assets into “AT&T Comcast Corporation”. The deal was finalized in November 2002 and AT&T Broadband fully merged into Comcast Corporation .
AT&T Broadband.
| Industry | Cable television |
|---|---|
| Parent | AT&T |
Is Peacock free with Xfinity? Peacock Premium is included for no additional cost for all Xfinity Flex customers and Xfinity X1 and video customers who have a subscription to Xfinity Internet or Digital Starter TV, or equivalent, or above. Peacock Premium has a $4.99/month value.
Is Xfinity owned by Verizon? Verizon and Xfinity are not the same company. They’re two separate entities—the former is a fiber internet and wireless provider, and the latter is a cable TV and internet provider. It can be easy to confuse Verizon with Xfinity because of Xfinity Mobile.
What to do if someone is not listening to you? What to Say If Someone Isn’t Listening
- Request a pause.
- Share your observation.
- Reiterate the conversation’s objective—and the other person’s role in achieving it.
- Offer a few options to re-engage your listenerfor example:
- Communicate your appreciation and have some honorable closure.
How do I check my current Comcast plan?
How do I know what level of Xfinity service I subscribe to?
- Log into My Account.
- You’ll see a list of your past bill statements. Click the View PDF link next to one of the dates.
- Your package information is listed on page 3 of your billing statement.
What phone number is 800 934 6489?
Welcome to the Comcast Carrier Services Website
If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489).
What company owns Xfinity?
Comcast Cable (Xfinity)
Comcast Cable, which goes by the brand name Xfinity, provides cable television, broadband internet, and home telephone services.
How do you get through to someone?
As a communicator, note these seven steps you can do to improve your delivery, and recognize the situation to increase how often your message is heard:
- Put Yourself In Their Shoes.
- Get To The Point.
- Observe Listening Styles.
- Adapt Your Method And Message.
- Call Out Obstacles.
- Validate Emotions.
- Know When To Put It On Hold.
Is Xfinity owned by AT&T?
Comcast is Xfinity’s parent company. The Xfinity product name covers the internet and TV division of the company. AT&T and Comcast/Xfinity are separate entities. Comcast did purchase AT&T Broadband in 2002, which was AT&T’s TV division at that time.
Is it easy to install Xfinity internet?
Is Comcast Xfinity self-installation easy? Installing your Xfinity service on your own takes about 30 minutes or less. All you’ll need to do is connect a coaxial cable from the outlet in your wall to your cable TV box or Xfinity modem. After that, you’ll connect your cable box to your TV and your modem to your router.
How Fast Is Comcast $10 internet?
Comcast is doubling the speed of its Internet Essentials package, its $10-a-month product to connect low-income families to the internet. From March 1st, new and existing users will automatically be able to receive download speeds of up to 50 Mbps, and uploads up to 5 Mbps.
Does Xfinity give discounts to seniors? Xfinity currently does not offer any senior citizen discounts, per se. Instead, they offer an Internet Essentials plan designed and priced for low-income customers.
How do you get past being on hold?
Here are 5 tricks to follow:
- 1) Take Your Problem to Twitter. When people are stuck on hold, they often talk about it on Twitter.
- 2) Pretend Like You Speak a Different Language.
- 3) Jump on Live Chat – It’s Instant.
- 4) Get Customer Service to Call You.
- 5) Time Your Call.
How do you deal with people who don’t listen? Avoid The Desire To Patronize.
So if you want to be taken seriously by someone who won’t listen, it’s vital to know what you’re talking about. Similarly, if the other person is spreading misinformation, try to treat them with respect — instead of patronizing them.
What channels are in Xfinity basic package?
Xfinity basic cable
The package provides you with over 10 channels, including local broadcast stations (i.e. ABC, CBS, NBC, FOX, PBS, and more), local government channels, and educational channels.
