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If you purchased your Fitbit device or accessory elsewhere, contact the retailer to find out the return policy. Customers in the United States can initiate a return with our return tool. Customers in other countries should contact Customer Support for help..
How do I return Fitbit accessories?
In order to return an item within the 45 day window, you’ll need to get with customer support for a RMA (returned merchandise authorization. Try a live chat option here – click – to get with support.
How long should a Fitbit last?
On average, a Fitbit will last somewhere between one and two years if it is kept in excellent shape. But with normal use, they last about 16-18 months. The quality of the Fitbit’s hardware, water resistance, frequency of cleaning, battery health, reset frequency, and which Fitbit model you buy.
Is there a recall on Fitbit?
Fitbit is recalling about 1.7 million Ionic smartwatches worldwide because the lithium-ion battery in the device can overheat, posing a burn hazard to consumers. The Consumer Product Safety Commission reports that 115 devices have malfunctioned in the U.S. with 59 more failures internationally.
What should I do with my old Fitbit?
“If you have a Fitbit you no longer use, or extra chargers or bands, please send to RecycleHealth.com, a 501(c)(3) charity that refurbishes wearable activity trackers for under-served populations.”
Which Fitbit watches have been recalled?
The recall only involves the Fitbit Ionic smartwatch, which the company introduced in 2017 and stopped producing in 2020, according to Fitbit; one million of the devices were sold for $200 to $330 in retail stores across the country, including Best Buy, Kohl’s, and Target.
Who takes old Fitbits?
If you want to properly dispose of your Fitbit, take it to your local waste facility or several electronics stores that offer electronics disposal. They’ll have a bin onsite that you can put your Fitbit in, and it’ll be sent to the right recycling facility.
Does Best Buy take old Fitbits?
Although we recycle many items for free, some products are recycled for a fee. Your old tech might have value! You can use our Trade-in Calculator to check. We haul away TVs, major appliances and fitness equipment from your home for $29.99 when a replacement product is delivered by Geek Squad or Best Buy Home Delivery.
Can I trade-in my Fitbit versa 2? As my friend @Odyssey13 has mentioned, at this moment there’s no trade-in program for Fitbit trackers and smartwatches.
How do I exchange my Fitbit?
Replace your device using the Fitbit App
- Open the Fitbit app on your phone, tablet, or computer.
- Choose the Today tab.
- Tap your profile picture or icon.
- Tap Set Up a Device.
- Choose your new Fitbit model.
- Follow the on-screen instructions to complete your set-up.
How long is Fitbit warranty?
Important Fitbit warranty information
Fitbit offers one-year limited warranty to the original purchaser of a Fitbit product, guaranteeing that their products will be free from defects in materials and workmanship under normal use for a one-year period.
Can I give my old Fitbit to someone else?
If You’re Gifting a Used Fitbit Device
Manually sync your used Fitbit device to your account to capture your most recent data. Erase your Fitbit device to delete all app and personal data. (Note: Erasing the device is different from restarting it, which doesn’t delete data.)
Does Fitbit have a trade in program?
Regarding to your inquiry, no, there isn’t any trade in program but you can take a look at the Trade in/Upgrade Program request, vote for it and leave your comment.
How do I clear my Fitbit for a new user?
To erase your data from your device:
- On your Fitbit device, open the Settings app. Clear User Data.
- When prompted, press the screen for 3 seconds and release. When your tracker vibrates and the clock screen appears, your data is erased.
Is it OK to wear Fitbit to bed? They’re often worn clipped at the hip or waist (near internal organs), or around the wrist. Since people often sleep with their hands near their heads, says Davis, this can cause significant nighttime exposure near the brain. For this reason, she suggests avoiding wearing the device on your wrist while you sleep.
Can you track a stolen Fitbit? There’s no way to directly track a fitbit I’m afraid. If you are able to sync it then it will be within bluetooth range (20 – 30 feet) but this would be more useful if it were lost rather than stolen.
How can I replace my Fitbit for free?
You must contact Fitbit support via Twitter, email, phone call, or live chat to make any warranty claim. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including any required return authorizations.
Can Fitbits be repaired?
Common issues with Fitbits can be resolved yourself with simple troubleshooting steps, but if your Fitbit breaks during normal usage within one year of purchase, it’s still covered by the manufacturer’s warranty and can be repaired or replaced.
What do you do if your Fitbit stops working?
Press and hold the button to restart your tracker:
- Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
- Charge 3 & Charge 4—press and hold the button on your tracker for 8 seconds. Release the button.
Why has my Fitbit stopped working?
If it’s still not working, try restarting your mobile device. If you’re trying to sync your Fitbit with your mobile device, try removing the Bluetooth connection from your mobile device. To do this, navigate to Bluetooth in your mobile device’s settings menu, find your Fitbit device, then choose Forget.
How do I replace my Fitbit?
Launch the Fitbit app from your Home screen or the app drawer. Tap Devices.
It’s the plus sign.
- Tap Replace (device name).
- Tap Replace Your Old (device name) at the bottom of the screen.
- Tap Next at the bottom of the screen.
How long is a Fitbit warranty?
Fitbit offers one-year limited warranty to the original purchaser of a Fitbit product, guaranteeing that their products will be free from defects in materials and workmanship under normal use for a one-year period.
Which Fitbit models are being recalled?
The recall only includes Fitbit Ionic smartwatch models, according to the CPSC, because of a lithium-ion battery that can overheat, posing a burn hazard to users. The recall affects one million devices sold in the U.S. between September 2017 and December 2021, as well as 693,000 devices sold internationally.
How much is the Fitbit refund? What is my refund for Fitbit Ionic? We’re offering a refund of $299 USD to Fitbit Ionic customers. For further information on how to receive a refund, visit our refund registration page.
