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Just bring your unboxed equipment and 9-digit account number to a company-owned FedEx Office Pack and Ship or The UPS Store. FedEx Office® Pack and Ship or The UPS Store® will send your equipment back to us at no charge to you..
Do you have to return ATT modem?
If you are switching from AT&T Internet, you purchased your modem at the time of installation. That modem is yours and you don’t need to return it.
How long do I have to return AT&T equipment?
Return your equipment at no cost to you within 21 days to avoid a $150 charge. Take original Wi-Fi Gateway and power cord to nearest The UPS Store. Bring your AT&T account number located on your packing slip. Please do not return other devices.
What do I do with my old AT&T router?
Return your equipment at no cost to you within 21 days to avoid a $150 charge. Take original Wi-Fi Gateway and power cord to nearest The UPS Store. Bring your AT&T account number located on your packing slip. Please do not return other devices.
Can I return ATT equipment late?
Return of Equipment.
Upon termination of the Services for whatever reason, you must return the Equipment, undamaged, within 21 calendar days to AT&T. If the Equipment is not returned within 21 calendar days, or is returned damaged, you will be charged for the value of the Equipment.
Can I return ATT equipment to ATT store?
If you bought your device online at att.com or by phone from AT&T, you can return the device back to any AT&T retail store during the return and exchange period, or contact us to request a return shipping label.
How can I avoid AT&T restocking fee?
For orders placed online, there will be no restocking fee for returns made within the 14-day return policy. If you placed your order online and picked up in store, you must return to a company-owned retail store in order to have the restocking fee waived. Waiver of fee subject to change.
How do I get out of AT&T installment plan?
No longer want the AT&T Next Up upgrade option? If you bought your phone: Within the last 14 days: Go to one of our stores. After 14 days: View your installment plan details and follow the prompts to cancel the AT&T Next Up upgrade option.
What is ATT return policy?
AT&T Returns
If the phone or device you purchased does not meet your expectations, return it by mail within 14 days from the date the equipment was shipped. Refunds are applied using the original payment method. Any rebate associated with returned equipment is voided.
How can I cancel AT&T without termination fee?
AT&T Internet Cancellation. You may cancel your AT&T Internet service for any reason within 14 days of activation without paying an Early Termination Fee (ETF). You’re responsible for all fees and charges incurred through cancellation and must return any leased equipment.
What happens if I dont return AT&T router?
Except as otherwise provided, AT&T Equipment must be returned to AT&T undamaged, within twenty-one (21) calendar days after your Service is terminated for any reason. If equipment is not returned within twenty-one (21) calendar days, or is returned damaged, you will be charged a Non-Return Equipment Fee.
Where do you turn in your AT&T equipment?
Just bring your unboxed equipment and 9-digit account number to a company-owned FedEx Office Pack and Ship or The UPS Store. FedEx Office® Pack and Ship or The UPS Store® will send your equipment back to us at no charge to you.
Can you return ATT equipment after 30 days?
manufacturer’s original packaging. Include the original proof of purchase (receipt or invoice). Note: If you return equipment to AT&T more than 30 days after the shipment date, we can’t provide a refund or return your equipment to you.
Does AT&T have cancellation fees?
It is important to complete this process in order to get the full refund amount. AT&T Early Termination Fee: Smartphone: $325 minus $10 for each full month you complete under the service commitment. Tablets: $150 minus $4 for each full month you complete under the service commitment.
Can I cancel my AT&T contract?
If you buy a device under a term contract and cancel service before it ends, we’ll charge you an early termination fee (ETF).
Does AT&T have a restocking fee?
You can exchange a phone or device one time within 30 days of the shipment date. A restocking fee of up to $55 for devices, not including tablets or iPads, may apply except where prohibited. A restocking fee of 10% of the sales price applies to tablets and accessories over $100, except where prohibited.
Can you cancel AT&T contract within 30 days? Corporate Responsibility Users under an AT&T business agreement – If you have agreed to a one-year or two-year service commitment, you have 30 days after purchase (or shipping date, if equipment is shipped) to cancel your service without incurring a Cancellation Fee (also referred to an ETF).
