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Support when you need it
Support is available 24/7 to help you keep your operation running smoothly. For help with common questions, visit our online FAQ. You can also contact Support at 833-275-3287 (833-ASK-EATS) or by emailing restaurants@uber.com..
Can I delete my Uber Eats driver account and make a new one?
Yes. You can delete your Uber account and make a new one with the same number.
How do I talk to a live person at Uber?
To speak with an agent, go to Help in your Uber Driver app, then tap Call Support.
How do I chat with someone at Uber Eats?
Submit a question at help.uber.com/ubereats.
You’ll receive a notification on your phone from Uber (if you have notifications enabled) letting you know that you’ve received a response. We’ll also send you an email.
How do I contact Uber without the app?
In any case, that’s not a problem: you don’t need to have the app in order to request a ride with us.
You can request an Uber ride online via m.uber.com, whether that’s on:
- An older phone with internet browsing capabilities.
- A tablet or laptop.
- A public desktop computer with internet access.
Why is Uber charging me 9.99 a month?
Uber One is a new membership that provides Rides as well as Eats discounts for $9.99 per month or $99.99 annually. Tap the link at the bottom of the page to learn more. You can cancel your membership within the app up to 48 hours prior to the next scheduled payment without being charged.
What happens if you forget your Uber password?
If you’ve forgotten your Uber account password, that’s not a problem. You can reset your password online and via the app by selecting “Forgot Password? “. Then, just enter your email address and an email with a reset link will be sent to you immediately.
How do I delete my Uber Eats 2021 account?
How to delete your Uber Eats account in the app
- Open the app and tap the three bars in the top-left, then tap Settings in the menu that pops up.
- Scroll down and tap Privacy, then tap “Delete Your Account.” Tap the “Delete Your Account” tab.
- Enter your password when prompted, then follow the steps to delete your account.
Why won’t Uber let me delete my account? You won’t be able to delete your Uber account if you have an outstanding payment. Please clear the payment before deleting your account. Once you delete your account, it will be immediately deactivated. After 30 days it will be permanently deleted, and any unused credits, promotions, or rewards will be removed.
Does Uber have a live chat?
It’s now easier than ever to get in touch. To chat with their driver en route, a rider should go to the Uber feed and tap “contact” and then “chat.” When drivers receives a chat from the rider, it will be read aloud to them.
How do I contact Uber without the app?
You can also visit your local Greenlight Hub for assistance or submit a question at help.uber.com. If you contact Uber through help.uber.com, our support team will get back to you within 24 hours.
How do I email Uber?
Go to the menu (using the icon in the top-left corner) and then Help, and you’ll find an option to send a message. Select More and then “Can’t find the answer to your question?”. You can choose the category your query falls under and add your details to help make sure you get the best support.
How do I chat with Uber Eats?
Submit a question at help.uber.com/ubereats.
If you submit a question, our support team will get back to you within 48 hours. You’ll receive a notification on your phone from Uber (if you have notifications enabled) letting you know that you’ve received a response. We’ll also send you an email.
How do I change Uber password?
To update your name, email, phone number, or password for your Uber rider account:
- Open the app menu and tap “Settings.”
- Tap the bar that displays your name, phone number, and email.
- Tap the detail you want to change and enter the updated information.
- Make your updates and click “Save.”
Can you get fired from Uber Eats? It is possible that a deactivation from Eats due to fraud or other serious issues could cause you to be deactivated from all Uber services, but not every deactivation from Eats will automatically trigger a deactivation from other Uber services..
Why is Uber charging me 24.99 per month? Subscription Charges from Uber One & Uber Cash
Uber One: Uber One is a $24.99 monthly subscription that gives you discounts on Uber rides and Uber Eats orders. Subscriptions renew automatically. If you see a charge for $24.99, it’s likely for Uber One.
How do I contact Uber for unauthorized charges? Reporting the charge to Uber representatives
Find the trip that you want to dispute and click on it to see the details. Go to the bottom to find the Help section. In this area, there are multiple ways to report your fraudulent charge. Click on the “Review My Fare or Fees” option.
How do I contact Uber directly?
To speak directly with a trained agent on the phone, go to Help in the Driver app, then navigate to the issue you’re experiencing to see the support options available.
How do I dispute an Uber Eats charge?
The procedure requires using the Uber Eats website and includes these steps:
- Open the Uber Eats page for missing and wrong orders.
- Sign in with your account credentials.
- Provide information about missing or incorrect items.
- Upload a photo of your order to increase your chances of getting a refund.
- Submit your complaint.
How can I delete my Uber account without password?
Deleting your Uber account can be exhausting without these credentials. Uber may be able to text you a temporary verification code through a phone number. Fill out the form on Uber’s support page, and Uber will contact you by email to change your phone number.
How do I unregister my Uber account?
Delete your account from the app
- Open the Uber app and tap the menu icon at the top left.
- Select “Settings,” then “Privacy settings”
- Tap “Delete Account”
- Follow the remaining steps in the app to complete the process.
Why is my Uber account disabled?
It indicates the ability to send an email. If your Uber account is disabled, it may be because you violated one or more of Uber’s community guidelines. Violations of Uber’s community guidelines and non-discrimination policies can result in permanent account deactivation.
What is the email address for Uber?
And when you do need to get in touch — whether you’re a driver or a rider — our goal is to make it as quick and painless as possible. Six years ago when we first got started, all Uber’s customer support was done via email, at support@uber.com, and handled by our local city teams. That was fine when we were smaller.
Why is Uber Eats taking money out of my account?
Unrecognised charges can often be tied back to a friend, coworker, or family member who may be using your payment information or a linked account. Please check with your family and friends. 2. Check your order history to locate the charge.
Why is Uber taking money out of my account? At the start of a trip, Uber may place a temporary authorization hold for the upfront fare of the trip on your payment method. This will show up as a “pending” charge on your account’s payment method. When the trip completes, this authorization hold is converted to a charge for the final trip fare.
