How can I talk to a MetroPCS representative?

by Maria Feer

By phone

  1. By phone. Call customer service. Call: 888-8-METRO-8. Call: *611 from your Metro® by T‑Mobile phone.
  2. Make a payment. Call: 888-8-METRO-8. Call: *99 from your Metro® by T‑Mobile phone.
  3. Get premium handset protection. Call: 1-800-316-2075. Or visit:


How do I call MetroPCS to pay my bill?


  1. Dial *99 to pay through our automated system.
  2. Dial 888-8metro8 for Customer Service.
  3. Use the MyMetro app for debit/credit card payments.

What happens when you dial 411?

What is the 411 service? The 411 service allows you to obtain the addresses and phone numbers of individuals and businesses entered in the phone directory at all times. This number also offers you information on the weather, movie show-times, or road maps.

What happens if you dial * 611?

*611 or just 611 is the universal Customer Service number. Dialing this number works even if Service is disconnected on a particular Line and minutes do not count towards if you are still on a plan with limited minutes.

How do you talk to customer service?

Maintaining a consistent tone

  1. Think of tone on a spectrum. Take the examples above: “Anything else?” and “What else can I help you with?”
  2. Use positive language.
  3. Be brief but not brusque.
  4. Reply in a timely manner.
  5. Always use your customer’s name.
  6. Talk their talk.
  7. Be careful with jokes.
  8. Create a support style guide.

When should you call customer service?

7 AM is the Best Time to Call

The best time of day to call customer service is in the morning. On average, call center wait times are 70% shorter before noon (between 5am and 12pm). The longest wait times are between 3pm and 12am.

Why is my metro service slow?

If the speeds on your MetroPCS connection are slowing down, it can result from a poorly configured Access Point. Access Points are how the phone connects to your network, and when these settings are correctly configured, the connection becomes optimal.

What are MetroPCS APN settings?

MetroPCS APN Settings Details:

  • Name: Internet/MMS 2.
  • APN:
  • Proxy: Not Set.
  • Port: Not Set.
  • Username: Not Set.
  • Password: Not Set.
  • Server: Not Set.
  • MMSC:

How can I activate my MetroPCS phone for free? Visit a store or call 1-888-8-METRO8 to activate your device.

Is 611 a customer service?

If you need to get in touch with T-Mobile’s customer care or technical support, simply dial 611 from your T-Mobile phone, or call the number below. T-Mobile’s customer care is available 24/7!

What network operator does MetroPCS use?

Metro is powered by T‑Mobile––America’s largest 5G network. And while 5G grows, you can count on our 4G LTE network the connects 99% of Americans.

Can a MetroPCS SIM card work in a T-Mobile phone?

You can use MetroPCS SIM cards on T-Mobile phones, provided that your mobile phone is unlocked. MetroPCS and T-Mobile are merged entities that make use of each other’s services.

Can I switch from Metro to T-Mobile?

Yes, it is possible to keep the number you already have from another wireless or landline carrier. First, check if your existing number is eligible for transfer to T-Mobile. If it is, simply follow the on-screen instructions displayed during check-out to authorize the transfer. We’ll do the rest.

How do you unlock a Metro phone?

Can I use an unlocked phone with MetroPCS? AT&T phones have GSM bands so any android, iPhone or Windows phone that has been network unlocked from AT&T should work on Metro PCS.

Who is offering free phones to switch? If you’re looking for a free cell phone without a 24-month commitment, Metro by T-Mobile is one of your best bets right now. Metro by T-Mobile is offering your choice of one of five free 5G phones right now when you switch.

Which carrier pays you to switch? There’s never been a better time to join T-Mobile. We’ll reimburse your remaining device balance and early termination fees, up to $650 per line—on up to 5 lines—via trade-in credit and virtual prepaid card.

Is T-Mobile and T-Mobile MetroPCS the same?

Is Metro now owned by T-Mobile? Actually, T-Mobile has been the parent company of Metro since 2013. So, our customers have been enjoying the T-Mobile network since then.

Does 555 1212 still work?

In the U.S., directory assistance for companies with toll-free “800 numbers” (with area codes 800, 833, 844, 855, 866, 877, and 888) was available from toll-free directory assistance, reachable by dialing 1-800-555-1212, for many decades until it was discontinued in 2020.

What is the number 511 used for?

Real-time traveler information enables the traveling public to make informed transportation choices. 511 is a three-digit dialing code designated by the Federal Communications Commission (FCC) in 2000, making it easy for users to access traveler information services.

What would you call 211 for?

Dialing 211 helps direct callers to services for, among others, the elderly, the disabled, those who do not speak English, those with a personal crisis, those with limited reading skills, and those who are new to their communities.

Why is 611 not working?

If you are unable to call 611 it is likely that the service has expired completely which means you need to start over with a new SIM card and pay for a brand new plan and new number.

Does 611 cost money?

4685 (or 611 from your AT&T wireless phone). From outside the U.S.: Call +1.314. 925.6925 anytime. It’s a free call from your AT&T wireless phone.

How do you get straight to a representative?

how-to 4 Tips For Getting A Human Customer Service Rep On The Phone

  1. By Voice: Say “Agent” sternly into the phone.
  2. By Keypad: Press “O” in a menu.
  3. By Placing an Order: You do not actually need to place an order, but most systems will punch you through to a live rep if they know you are going to buy something from them.

What do you call customer service? 43 customer service job titles and team names

Customer service team names Customer service job titles
Customer Experience Customer Experience Specialist
Customer Operations Customer Service Agent
Customer Service Customer Success Advisor
Customer Success Customer Support Associate

• Sep 16, 2018

Is T-Mobile getting rid of MetroPCS?

T-Mobile US (NYSE:TMUS) plans to shut off the legacy CDMA network of its MetroPCS prepaid brand on June 21, earlier than expected. The carrier still needs to shut down the CDMA network in three major markets.

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