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Microsoft 365 and Office Customer Support
With Microsoft 365, you can easily find ongoing technical support via chat or phone for Office and Windows plus all the individual apps included in your subscription..
How do I report a Microsoft scammer?
If you’re on a suspicious website
- Microsoft Edge: While you’re on a suspicious site, select the More () icon > Help and feedback > Report Unsafe site.
- Internet Explorer: While you’re on a suspicious site, select the gear icon, point to Safety, and then select Report Unsafe Website.
What can you do if you get scammed by Microsoft?
What to do if information has been given to a tech support person
- Uninstall applications that scammers asked to be install.
- Run a full scan with Microsoft Defender Antivirus to remove any malware.
- Change passwords.
- Call your credit card provider to reverse the charges, if you have already paid.
Can you get scammed by replying to a text?
If the message is clearly a scam or an attempt to “phish” information from you, replying with “STOP” is not only ineffective, it’s an invitation to be bombarded by lots of junk messages in the future. Scammers are mimicking legitimate marketing verbiage in hopes of tricking you into responding.
What happens if a scammer has your email?
If the hacker gets access to a work email account, it could be devastating for the company. Any sensitive financial details, company login information, or passwords to physical locks are all visible to the hacker. This information allows them to perform digital or physical theft on the business.
Why do hackers want your email address?
Scammers can use your email address to send phishing emails and access your other accounts. Other reasons why hackers want your email address include stealing your personal information, or even your money. Once a hacker has your sensitive personal data, it’s just a few short steps to identity theft.
Can someone hack your email without a password?
No-one can hack your email with just your email address. A hacker needs more information than just an email address. However, they may try to extort necessary information via phishing or pharming techniques using your email address. Phishing is a technique through which hackers freeze the system of the target (you).
Does Microsoft have a refund department?
Call from Microsoft Refund Center (1-844-386-8965.
Can I cancel Office 365 and get a refund? According to Microsoft, you can request a refund if either of the two conditions is met: You bought an annual subscription to Office 365 within the last 30 days. You have a monthly subscription and cancel within 30 days of your last renewal.
How do I stop Microsoft from charging my card?
On the Services & subscriptions page, locate your Microsoft 365 subscription and then select Manage. Do one of the following: If you see a Turn off recurring billing link, choose it to turn recurring billing off. If you see a Cancel link, choose it to cancel the subscription.
How do I cancel a Microsoft subscription and get a refund?
You can request a refund of your subscription if it has been renewed within 30 days. You can try to get your refund at https://account.microsoft.com/services by signing in on your account with which you made the subscription.
Why do I have a Microsoft charge on my bank account?
From what I have understood through Microsoft and my bank is that a pre-auth charge is what Microsoft does to ensure that you have the funds in your bank account before the purchase goes through. Once the purchase itself has cleared your bank account the pre-auth charge should return.
How do I stop my Xbox from taking money from my account?
Select Manage next to the subscription you want to cancel. Select Cancel subscription or Turn off recurring billing .
Xbox console cancellations and refunds
- Press the Xbox button on your controller.
- Navigate to Profile & system > Settings > Account > Subscriptions.
- Choose your subscription and follow the steps to cancel.
How do I cancel Xbox Live from my phone?
If you want to cancel your subscription immediately, you need to contact Xbox Live customer service. Dial (800) 469-9269 to cancel your membership.
How do I contact Microsoft about unauthorized charges? Support for unauthorised charges:
- https://partner.support.services.microsoft.com/en-us/contactus/windows/account/ Billing help:
- https://commerce.microsoft.com/PaymentHub/Help. Accounts & Billing – Chat and Phone Support.
- https://support.microsoft.com/en-us/contact/menu/billing/
How do I contact Microsoft for unauthorized purchases? After you made the necessary changes, so no unauthorized purchases can be made in the future, go to https://support.xbox.com/contact-us to start trying to contact the support.
Why did Microsoft charge me $100? Depending on where you live, $100 could be the price of an Office 365 Home subscription renewal. If you have Office 365 and the “autorenew” (default) is turned on, MS will automagically renew your subscription and charge full price for it. to check what licenses you have and when it expires / renews.
How do I talk to a live person at Xbox?
Calling Xbox by Telephone. Call Xbox Support at 1-800-469-9269. The Xbox contact center is open between Monday and Friday from 9 a.m. to 5 p.m. EST. Wait for Xbox to provide you with prompts, then dial the number “0” six times in a row.
How do you talk about customer service?
Maintaining a consistent tone
- Think of tone on a spectrum. Take the examples above: “Anything else?” and “What else can I help you with?”
- Use positive language.
- Be brief but not brusque.
- Reply in a timely manner.
- Always use your customer’s name.
- Talk their talk.
- Be careful with jokes.
- Create a support style guide.
Can I cancel Xbox Live and get a refund?
Refund policy
You can receive a refund within 30 days of your initial purchase or before your first recurring billing date (whichever is sooner) by cancelling your subscription using the instructions above.
What can a scammer do with my name and phone number?
SIM Swapping
By having your cell number, a scammer could trick caller ID systems and get into your financial accounts or call financial institutions that use your phone number to identify you. Once the scammer convinces your carrier to port out your number, you may never get it back.
Can your phone be hacked through a text?
Android phones can get infected by merely receiving a picture via text message, according to research published Monday. This is likely the biggest smartphone flaw ever discovered.
What happens if I text back a spam number?
In short, receiving or replying to a spam text is super unlikely to infect your phone with any type of virus/malware. You do still need to be cautious about clicking links inside of spam texts.
Why do I keep getting dirty texts from random numbers?
There are lots of reasons you are getting unwanted text messages. Senders of spam texts are trying to scam you, sell you something, or install a virus on your phone. Those dirty texts might not be enticing to you, but the senders hope they will get someone to bite.
Can someone hack your bank account with your name and email? Your online bank accounts can also be a major target for hackers, especially if you use your email address as a login for those, too. And, needless to say, once a hacker has access to those, your money is in serious jeopardy. “This is one of the biggest risks you’ll face from an email hack,” Glassberg says.
