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As a general rule, all ticket sales are final and non-refundable. Policies set forth by Event Partners, prohibit us from issuing exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets..
Can I get a refund from Ticketmaster if my event is rescheduled?
If an event is canceled, postponed, rescheduled or moved, and refunds are approved by the Event Organizer, only the original purchaser—i.e., the person who purchased the tickets at issue directly from our Site—will be eligible for any available refunds or credits.
Where is the refund option on Ticketmaster?
Log in to your online account. Click “My Tickets” to get to your “My Events” Page. Click the “See Details” button to the right of your order. If the Event Organizer is offering refunds for your event, a “Request A Refund” button will appear (as seen in the screenshot below).
Does Ticketmaster have a 24 hour cancellation policy?
We now have a fan guarantee for our customers, where we can offer a 24-hour cooling off period. This means you can cancel and refund, or exchange your order if you change your mind within 24 hours of booking with us.
How long is it taking Ticketmaster to refund?
We will process your refund once funds have been approved by, and received from, the Event Organizer, which is usually completed within 30 days.
Does Ticketmaster have a chat?
Find tickets for ‘live chat’ at Ticketmaster.com.
How do I talk to a live person at Ticketmaster?
To contact Live Nation, you can email them at info@livenation.com or call them at 1-800-745-3000. Who owns Ticketmaster?
Is Ticketmaster trustworthy?
The only way to know your tickets are authentic, is to buy Ticketmaster “Verified Tickets” directly from Ticketmaster or Live Nation, or get them at the venue box office. These tickets will always be 100% authentic.
Should I get insurance on concert tickets? “Event ticket insurance insures your financial investment of the event tickets including taxes and shipping costs … should you not be able to attend the event for a covered reason,” the site said. Ticketmaster highlighted the “yes” box to indicate that it recommended buying coverage.
How do I get a refund on a non-refundable concert ticket?
“If it’s been canceled, chances are you’re going to get your refund automatically. If that hasn’t happened, contact the person you bought the ticket from, whether that’s Ticketmaster or another source, and ask for the refund. They should give it to you, no questions asked,” Breyault said.
Can I dispute a Ticketmaster Charge?
Both Ticketmaster and Live Nation are issuing refunds for canceled events automatically and back to the form of payment you used, often within 30 days of the event being canceled. You may also have the option to request a credit for a future show, and you may be incentivized to do so.
How do I speak to a person at Ticketmaster?
The best way to reach a live person is by submitting a request through their help center. Can I contact Ticketmaster by phone? Unfortunately, Ticketmaster does not have a phone line. To contact them, you would need to send an email or live chat with them.
What does protect my ticket purchase mean?
With Event Ticket Insurance, if you can’t attend an event for a number of reasons like covered illness, airline delays, traffic accidents and more — you’ll get 100% of the ticket price returned to you.
Why won’t Ticketmaster let me sell my tickets?
Not all events or tickets are available for Fan-to-Fan Resale. If you don’t see a Sell Tickets button or it’s grayed out, selling your tickets through Ticketmaster is not available. In order to resell your tickets for events in the US, you must have a US bank account.
Are concert tickets refundable? That’s not something you’re likely to shake off. The money belongs with you. Ticketmaster’s refund policy is clear: All sales are final, and refunds are allowed only in “limited circumstances.” If you qualify for a refund – which you do – you’ll see a “Request a Refund” link in your online account.
Is Ticketmaster being sued? A new class-action lawsuit seeking to represent any Ticketmaster customers who purchased tickets since last July claims the vendor and its Live Nation Entertainment parent represent a monopolistic “monster” that “must be stopped.”
Is Ticketmaster a 3rd party seller? A recent change to Ticketmaster has been confusing concertgoers, and causing some to overpay by hundreds of dollars. The number one concert ticket seller, in an attempt to compete with StubHub and other resellers, has now become a reseller itself.
Can you reschedule tickets on Ticketmaster?
Did you purchase tickets, and now see better seats available? We can help! If you see seats you prefer that are the same price or higher for your event, Contact Us for detailed instructions on how to process your exchange. Note: Not all events allow exchanges and a per ticket exchange fee may apply.
How long does it take to get a refund from a Cancelled concert?
Given the exceptional number of events canceled or postponed as part of government measures against COVID-19 virus, the processing times for your refund request will be longer than usual – up to 6 weeks.
Is Ticketmaster still in business?
We are the global leader in live entertainment, and we’re doing more than ever to power your business—for fans and for the future. Discover why thousands of clients trust us as their ticketing partner. Our modern approach to ticketing technology keeps you on the pulse of what’s next.
What is protect my ticket on Ticketmaster?
With Event Ticket Insurance, if you can’t attend an event for a number of reasons like covered illness, airline delays, traffic accidents and more — you’ll get 100% of the ticket price returned to you.
Why won’t Ticketmaster give me a refund?
Ticketmaster refunds only purchases for postponed or canceled events. Under some circumstances, an event that is rescheduled might also be eligible for a refund. You cannot get your money back if you change your mind and choose not to attend an event.
Why do I have a $1 charge from Ticketmaster?
Why do I see a $1.00 charge on my credit card? In order to participate in a Ticketmaster Auction, your credit card must pass pre-authorization. During the pre-authorization process, we use a $1.00 charge to query your bank and validate the billing address, customer identification, and active status of your card.
Can you buy tickets over the phone from Ticketmaster?
National Ticketmaster Express number: 1-866-448-7849
Ticketmaster Express, Ticketmaster’s national IVR automated phone line, is a quick and easy self-service method of buying tickets. This line is available 22 hours each day, 7 days a week!
Can I trust Ticketmaster? The only way to know your tickets are authentic, is to buy Ticketmaster “Verified Tickets” directly from Ticketmaster or Live Nation, or get them at the venue box office. These tickets will always be 100% authentic.
What happened Ticketmaster?
Ticketmaster Entertainment, LLC. is the world’s largest ticket marketplace and a global ticketing products and services with headquarters in Los Angeles. In 2010 it merged with Live Nation under the name Live Nation Entertainment.
How do I get my money back from Allianz? To start the refund process, contact Allianz Global Assistance by email, phone, or online: Email: eventservice@allianzassistance.com. Online: https://www.allianztravelinsurance.com/file-a-claim. Phone (Available 24/7): (800) 284-8300.
Can I use my tickets if they don’t sell on Ticketmaster?
What happens if my tickets don’t sell? Your tickets will remain available for purchase until the event start-time. Once the event start-time passes, any tickets that have not sold will be placed back into your account and will be available for your use.
Is Ticketmaster legit? The only way to know your tickets are authentic, is to buy Ticketmaster “Verified Tickets” directly from Ticketmaster or Live Nation, or get them at the venue box office. These tickets will always be 100% authentic.
