How do I cancel my Instacart membership?

by Maria Feer
Can you waive Instacart service fee 2021?

Cancel your membership

  1. Log in to your Instacart account.
  2. Select the 3 horizontal lines in the upper left-hand corner.
  3. Select Your Express Membership.
  4. At the bottom right corner of the page, select Cancel membership. …
  5. Select Continue to cancel.
  6. Select your reason for leaving from the dropdown list.
  7. Select Cancel.

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How do I cancel my Instacart subscription and get a refund?

While people may forget to cancel their free trial, Instacart Express can be canceled at any time by going to the “Your Account” tab in your Instacart account. If you cancel your Instacart Express membership within the first 15 days of your membership, not the free trial, you’ll get a refund of the membership fee.

Can you waive Instacart service fee 2021?

Instacart now charges a service fee for 5%, with a minimum of $2. You can no longer choose to waive the service fee. This 10% fee is separate from the tip. We encourage you to tip your delivery person after the delivery—or before the delivery—because that tip actually goes directly to the person doing the work.

How do I cancel Instacart on my Iphone?

About This Article

  1. Open Instacart.
  2. Tap the profile icon.
  3. Tap My Account.
  4. Tap Express.
  5. Tap Manage Membership.
  6. Tap End Membership.

Why is there a delivery fee and a service fee on Instacart?

According to Instacart, the service fee helps support the Instacart platform. Additionally, it covers operating costs like insurance, background checks, and customer support. An additional fee is charged for ID verification and to ensure compliant delivery of alcohol products if ordering alcohol.

Do Instacart Shoppers pay for missing items?

Instacart Shoppers do not pay for missing items, as they may not be responsible. When customers report missing items, Instacart investigates, and when it’s confirmed, it offers to refund the customer or credits them. That way, they can either have their money back or order again.

Do you have to pay a subscription for Instacart?

You don’t need a membership to shop with Instacart. However, Instacart Express is a membership option for customers who want to save more and get other exclusive benefits. For a flat annual cost or a low monthly fee, you can enjoy unlimited free deliveries on all orders of $35 or more.

Does Instacart charge a membership fee?

Price. Instacart Express costs $9.99 per month, or $99 per year. At the time of writing, the service was offering a 14-day free trial. With Instacart Express, all delivery fees are waived for grocery orders over $35.

Can you dispute Instacart charge? Fraudulent charges

We recommend talking to us before disputing unknown charges directly with your bank. When a dispute is filed, the associated Instacart account is placed on hold during the investigation, which can take up to 90 days.

Can you cancel Instacart membership anytime?

You can cancel your Instacart Express Membership at any time. If you cancel within the first 15 days of your membership and haven’t placed any orders, you’ll receive a refund for the membership.

Is Instacart service fee optional?

The service fee goes entirely to Instacart’s coffers, and the company says it uses it to help pay for anything related to running the company, from background checks to customer support to insurance. The 10% service fee has been optional, meaning shoppers could turn it off and not pay extra.

Does Instacart charge a service fee?

A standard Instacart order has a service fee of at least 5% and a delivery fee of $3.99, along with a tip for your shopper. Instacart Express offers a money-saving alternative for people who are regular grocery delivery users.

What happens when you cancel Instacart?

You can cancel an order for a full refund without any additional fees at any time before a shopper begins shopping. When you cancel an order during the shopping or delivery processes, you may be charged a cancellation fee of up to $15.

How long is Instacart free trial?

Free 14-day Instacart Express trial. Unlimited grocery deliveries from local stores. Easily shop through the app or the website.

Can you waive Instacart service fee 2020? Express customers who place convenience orders under $35 currently have a waived priority fee. Orders must be over $10.

How much is Walmart plus? Walmart Plus costs $98 for its annual plan or $12.95 monthly. If you’re interested, you can get started with a free, 30-day trial membership.

What is the difference between delivery fee and service fee? Service fee: a fee charged by the delivery company for providing the service. Taxes: sales tax on your order based on applicable local tax laws. Delivery fee: the price for having the food delivered.

Is it free to cancel Instacart?

If you cancel an order during the shopping or delivery process, you may be charged a cancellation fee up to $15. To cancel after shopping has begun, reach out to Instacart Care by selecting Contact Us at the bottom of any article in the Help Center.

Why is Instacart charging me a subscription?

The service fee helps support the Instacart platform and covers a broad range of operating costs including shopper operations, insurance, background checks, and customer support. The service fee isn’t a tip and doesn’t go to the shopper delivering your order.

Can you cancel Instacart Express Free Trial?

It also seems as though you can visit the “Instacart Express” tab on your account to view the exact expiration date and change your plan. FYI, this is also where you can end your membership.

Can I use Instacart without a membership?

You don’t need a membership to shop with Instacart. However, Instacart Express is a membership option for customers who want to save more and get other exclusive benefits. For a flat annual cost or a low monthly fee, you can enjoy unlimited free deliveries on all orders of $35 or more.

How much is Instacart without a membership?

You don’t need a membership to shop with Instacart. However, Instacart Express is a membership option for customers who want to save more and get other exclusive benefits. For a flat annual cost or a low monthly fee, you can enjoy unlimited free deliveries on all orders of $35 or more.

Who gets Instacart service fee?

The service fee is essentially a donation to Instacart. The company says it’s used to help operate Instacart and does not go to the shopper delivering your order. Customers can waive the fee, however. So I chose to waive it and instead give the 10% tip to my shopper.

How much do you tip Instacart?

Instacart recommends a 5% tip, which is much less than the average 15% restaurant tip. You can add this on virtually to the order for them to receive it instantly once they finish the job. However, 5% should be the bare minimum. Always tip more for great service!

Why can’t I cancel my Instacart order? If you want to cancel an order where the shopping or delivery process is already in progress, you will have to contact Instacart customer service to make the request. If you don’t see the cancel order option in the app or on the website, that means your order has probably been assigned to a shopper already.

Is 20 a good Instacart tip?

As mentioned, delivery drivers for services like GrubHub, Instacart, Postmates, or UberEats tend to rely more on tips. “It seems like customers tend to tip in the 10% to 15% range on delivery, which I think is reasonable,” Campbell says. “When you have exceptional service, up to 20%.”

How much do Instacart shoppers make without tips? Instacart provides an estimate of potential earnings for every order and guarantees shoppers will earn at least $5 for each delivery-only batch and $7 to $10 for each full-service (shop and deliver) batch.

Can Instacart customers take away tip?

If the customer reduces their tip to $0 without reporting any issues with their order, we’ll cover the cost of the tip that they removed (up to $10). This applies to all orders with a tip removed entirely after delivery, without a reported order issue — it does not apply to orders where a tip was never included.

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